Legal
Website & booking-request terms
The website accepts requests for a short stay. It does not yet provide instant booking confirmation.
Reservation requests and temporary holds
A submitted request may place a temporary hold on the selected room for up to 24 hours while synchronized calendars are checked. The hold may expire or be rejected. A reservation becomes final only after written confirmation from the booking team and acceptance of the complete price and stay conditions.
Minimum stay
The minimum stay is two nights, subject to availability and any longer minimum period disclosed for specific dates before confirmation.
Calendar limitations
External calendars are synchronized periodically and not in real time. If a conflict is discovered before confirmation, the request may be declined and an alternative offered. No payment is taken by this version of the website.
Prices, cleaning and payment
The final nightly rate is provided before confirmation. A €30 cleaning fee applies to each reservation and is paid by the guest. CleanGenius prepares the property between stays. Once online payment is activated, payments will be processed through the Stripe account held by the current contracting management company.
Current contracting entity
Porto Peace Haven is the accommodation brand. CharmHost, operated by Pérola D'Equações, Unipessoal Lda., is currently the contracting and invoicing entity for direct reservations and handles confirmations, cancellations, refunds, payment disputes and guest operations. CleanGenius provides the cleaning service. The direct-booking cancellation policy is presented on this page and must be accepted as part of the reservation.
Property information
We aim to describe the rooms and shared facilities accurately. All three rooms use shared bathroom facilities, and guests also have access to shared common spaces. Photographs show the real property, although small furnishings may change over time.
Third-party services
Links to WhatsApp, Instagram, the guest guide and security providers open services with their own terms and privacy practices.
Questions before confirming
If any part of a proposed stay is unclear, ask through the Contact page before confirming. The current management company's registered office and tax number will be stated in the confirmation document and invoice before public payment is enabled.
Cancellation policy for direct bookings
This policy applies only to bookings made directly on this website. The displayed stay total includes accommodation, cleaning and applicable taxes. Whenever the stay price is retained, unused cleaning or service costs and unused city tax are refunded in full.
Standard rate
- 14 or more days before check-in: 100% refund, less any payment processing fees.
- 13 to 7 days before check-in: 50% of the stay price, plus all unused cleaning and city tax.
- Less than 7 days before check-in: no refund of the stay price; unused cleaning and city tax are refunded.
High season and events
- 30 or more days before check-in: 100% refund, less any payment processing fees.
- 29 to 15 days before check-in: 50% of the stay price, plus all unused cleaning and city tax.
- Less than 15 days before check-in: no refund of the stay price; unused cleaning and city tax are refunded.
Non-refundable rate
Includes an 8% discount on the total. The stay price is non-refundable and dates cannot be changed. Unused cleaning and city tax are refunded.
Additional rules
- 24-hour grace period: free cancellation within 24 hours of confirmation when check-in is at least 7 days after purchase.
- Refunds are processed within 5 to 10 business days to the original payment method.
- Bookings made through Booking, Airbnb or another platform follow that platform’s policy.
Contracting party
The stay is contracted as a short-term rental with the property’s active manager: Pérola D’Equações, Unipessoal Lda. (CharmHost), Portuguese tax number 518007669, registered at Rua Alexandre Herculano, 161, Porto, Portugal. Contact: charmhost.geral@gmail.com · +351 913 874 921. If there is no active manager, the contracting party will be Tainara Morais.
Last updated: 25 October 2026.